Privacy Policy

1. Introduction

CitrusQuest ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our wedding planning services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Wedding details and preferences
• Payment information (processed through secure third-party providers)
• Communications between you and CitrusQuest
• Feedback and survey responses

2.2 Automatically Collected Information

We may automatically collect certain information when you visit our website:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Referral sources

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through our cookie banner and browser settings.

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing wedding planning services and customer support
• Processing payments and managing contracts
• Communicating about your wedding plans and our services
• Improving our website and services
• Sending marketing communications (with your consent)
• Complying with legal obligations
• Protecting against fraud and unauthorized access

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party vendors who assist us in:

• Wedding venue coordination
• Catering and vendor services
• Payment processing
• Website hosting and maintenance
• Marketing and analytics

4.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes
• Protect our rights and property
• Ensure user safety
• Investigate potential violations

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data
• Secure servers and databases
• Regular security assessments
• Limited access to personal information
• Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

7. Marketing Communications

We may send you marketing communications about our services. You can:

• Opt-out by clicking unsubscribe links in emails
• Contact us directly to update preferences
• Manage preferences through your account settings

8. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will take steps to delete the information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Singapore. We ensure appropriate safeguards are in place for such transfers in accordance with applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications
• Displaying prominent notices on our website

11. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us: